Privacy Policy for Craving Nature Ecommerce Website

Effective Date: 1 August 2023

At Craving Nature, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our ecommerce website (the “Website”). By accessing or using our Website, you agree to the terms and practices described in this Privacy Policy.

Information We Collect:

1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you use our Website, such as your name, email address, phone number, shipping address, and payment information. This information is necessary for processing your orders and providing you with a seamless shopping experience.

1.2 Usage Information: We may automatically collect certain information when you interact with our Website, including your IP address, browser type, device information, operating system, and browsing behavior. This information is collected through cookies and similar technologies to improve our Website’s functionality and enhance your experience.

Use of Information:

2.1 Personal Information: We use your personal information to process your orders, fulfill your requests, provide customer support, communicate with you about your purchases, and send you relevant updates and promotional offers. We may also use your information for internal purposes such as data analysis, improving our products and services, and enhancing our Website’s functionality.

2.2 Usage Information: We use usage information to analyze trends, track user interactions, administer our Website, and gather demographic information for aggregate use. This helps us understand our customers’ preferences and improve the overall user experience.

Information Sharing:

3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing our services, including payment processors, shipping partners, and marketing agencies. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

3.2 Legal Requirements: We may disclose your personal information if required by law, regulation, legal process, or governmental request. We may also disclose your information to protect our rights, enforce our Website policies, or investigate potential violations.

Data Security:

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices:

5.1 Marketing Communications: You can choose to opt out of receiving promotional emails by following the instructions provided in the email or by contacting us directly. However, please note that we may still send you transactional or service-related communications.

5.2 Cookie Preferences: Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may affect your ability to use certain features of our Website.

Children’s Privacy:

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us immediately, and we will take appropriate steps to delete the information.

Third-Party Links:

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of those websites before providing any personal information.

Updates to this Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated Privacy Policy on our Website or by sending you an email. Your continued use of our Website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

069 394 9462
info@cravingnature.co.za